Posted: Nov 21, 2022

Dining Room Assistant/Room Service - DoubleTree Resort, Lancaster

Willow Valley Associates - Lancaster, PA
Application Deadline: N/A
Hotel Industry

• Efficiently clears dirty silverware, Glassware, and plates from Guest tables and properly breaks down the trays for cleaning of these items in the kitchen.
• Wipes table tops, chairs, salt & pepper shakers, sugar caddies, and center pieces with damp cloth.
• Replaces soiled table linens and resets tables with silverware and glassware.
• Supplies service bar with food such as soups, salads, and desserts.
• Restocks glassware and items in an efficient manner to maximize table turns.
• Restocks all service stations throughout a work shift and ensure the following shift is completely set.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Sets-up Room Service:
Sets-up service trays
     Confirms Room service order
     Delivers/identifies themselves as “In Room Dining”
     Asks where the Guest would like their order placed
     Reviews the Room Service Order with Guest before leaving
     Utilizes the Guest name three times before leaving
     Collects used Room Service trays from hallways every 30 minutes
     Hilton Brand Training required upon hire
     RAMP trained preferred if over 18 but will train
     ServSafe Certification preferred but will train


Willow Valley Associates is an equal oportunity employer.