Posted: Dec 2, 2021

Conference Services Associate

Willow Valley Associates - Lancaster, PA
Application Deadline: N/A
Hotel Industry


The Conference Services Associates provide the manpower in setting up rooms for various functions.  They also frequently interact with Guests to ensure satisfaction.

Essential Duties & Responsibilities include the following:

  • Sets meeting rooms for banquets and other functions.
  • Maintains all Conference Services storage spaces, materials, and meeting spaces. Responsible for vacuuming banquet rooms and mopping the tile floor in Palm Court at the completion of an event(s).
  • Helps Guests to make their functions successful.
  • Prepares and serves scheduled breaks to Guests.
  • Assists in baggage handling.
  • Interacts with other Resort departments to meet the needs of the Guests.
  • Communicates with Manager and Conference Services Team to uphold service standards and to maximize department resources and efficiency.
  • Performs other duties as assigned.

Due to the seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

No prior experience or training.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

Safety Policies and Practices                                                                                                           The Team Member in this position is responsible for following Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement. The Team Member must be knowledgeable about and follow Willow Valley’s Safety Manual. The Team Member will be reviewed annually on workplace safety.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Computer Skills

General Computer Skills, such as Word, Excel, Power Point. Experience in Visual One and Davinci (Sound Application) preferred.

Complexity & Judgment

Work requires performing routine and non-routine tasks. Work is diversified and required judgment in the application of established rules and procedures but within established guidelines.

Guest & Team Member Relations

This position interacts with Guests and Team Members on a regular basis dealing with routine matters.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills

Ability to read a limited number of two-and- three syllable words to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical Demands

While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The Team Member frequently is required to stoop, kneel, crouch, or crawl and talk or hear. The Team Member is occasionally required to sit and climb or balance. The Team Member must regularly lift and/or move more than 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet, humid, cold, and dry conditions.  There is occasional exposure to outside weather conditions and electrical shock risks.  The noise level in the work environment is usually moderate.