Posted: Nov 21, 2022
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Night Auditor - Hilton Garden Inn, Harrisburg/Hershey

Willow Valley Associates - Harrisburg, PA
Full-time
Salary: Hourly
Application Deadline: Nov 30, 2021
Hotel Industry

Enjoy competitive pay and perks like "Go Hilton" for hotel discounts worldwide!

This full time position offers benefits and PTO!

  • Job Title:               Night Auditor
  • Department:         Guest Services
  • Location:               Hilton Garden Inn
  • Reports To:            Guest Service Manager 
  • FLSA Status:           Non-exempt
  • Pay Grade:              7
  • Prepared By:          Human Resources
  • Prepared Date:       01/05
  • Approved By:         Human Resources
  • Approved Date:     05/10
  • Revision Date:       04/18

 

Summary

Responsible for performing close of day procedures for the hotel along with performing Guest Service duties.

 

Essential Duties and Responsibilities include the following:

 Night Auditor Duties:

  • ONQPM Night Audit Curriculum –performs daily night audit tasks, including check-ins, check-outs, postings, corrections, printing reports, room status, room availability, creating and modifying groups Guests/Groups messages, and hotel room block.
  • Prepares and examines daily financial reports for the hotel.
  • Balances room, restaurant revenue, accounts and pay-outs. Researches and resolves out-of-balance situations.
  • Prints, collates and files reports.

 In conjunction with Night Auditor duties:

  • Greets, registers and assigns room keys and gives out formation on room location/directions.
  • Maintains accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages. Supplies information to callers and records messages.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup or delivery to train station or airport at the request of the Guest.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Records and delivers all wake up calls.
  • Assists in delivery of luggage, fruit baskets, flowers, etc. to Guests.
  • Operates paging system to relay in-house announcements or call individuals to phone/reports tasks.
  • Drives a company van as needed. 
  • Sell items from the Suite Shop, which may include alcohol.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognizes and rewards Team Members during special occasions and achievements. 
  • Performs other duties as assigned.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations

  • CPR Certification preferred but will train
  • Hilton Brand Training required upon hire                                                                                                   
  • RAMP Certified as per Hilton’s Standards                      
  • Valid PA Driver’s License

Safety Policies and Practices   

The Team Member in this position is responsible for following Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement. The Team Member must be knowledgeable about and follow Willow Valley’s Safety Manual. The Team Member will be reviewed annually on workplace safety.

Computer Skills

General Computer Skills with experience using Word, Excel, Outlook Email, Internet Software, Kronos, Hilton OnQ

Complexity and Judgment

Work requires performing routine tasks that are related.  Problem solving occurs as a regular part of the job. Established practices and procedures are not always available to address all situations.  Individual judgment is used on a regular basis.

Guest & Team Members Relations

This position interacts with Guest and Team Members on a regular basis dealing with routine matters.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or Team Members of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical Demands

While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The Team Member frequently is required to walk.  The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The Team Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment 

While performing the duties of this job, the Team Member is occasionally exposed to outdoor weather conditions the risk of electrical shock.  The noise level in the work environment is usually moderate.