Posted: Jul 21, 2021

Host/Hostess

Hilton Harrisburg - Harrisburg, PA
Other
Application Deadline: N/A

GENERAL PURPOSE

Greet and seat all guests and ensure a quality dining experience.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Ensure all tables are properly set before seating guests.
  • Maintain seating chart for rotation of stations.
  • Greet and seat guests properly and issue menus.
  • Answer phone properly and follow all reservation procedures.
  • Follow accurate cash handling and room charge procedures.
  • Organize and maintain a clean service podium.

Full-time required to work 30 plus hours weekly. 

Part-time required to work less than 30 hours weekly.

cheduled hours and days may vary based on need.

 

OTHER DUTIES/RESPONSIBILITIES

  • Maintain an inventory of needed supplies.
  • Ensure all menus are clean before shift.
  • Be familiar with hotel facilities and their location and hours.

JOB QUALIFICATIONS

Knowledge

  • Communication and hospitality skills. 
  • Ability to read, speak, and write English.
  • Ability to answer phones. 
  • Ability to work with money.

Skills

  • Must have excellent hearing in order to answer telephone and take reservations.
  • Must have excellent vision  to be able to seat guests.
  • Must have excellent speech communication skills to be able to answer telephone, greet guests, take reservations and solve problems.
  • Must have excellent literacy to be able to take reservations.

Abilities

  • 10% limited lifting - 30 lbs. clearing tables and buffets, pulling tables.
  • 70% bending to pick up - general cleanliness.
  • Continually walking at a fast pace.
  • Continually standing 100% of the time.
  • Climbing stairs up to approximately 3 steps 50% of 8 hour shift.

Education/Formal Training

No formal education required.

Experience

One year cash handling work experience.