Assistant Food & Beverage Director
The Assistant F&B Director is responsible for ensuring the overall effective operations of Arthur's Terrace, Champagne Sunday Brunch, Encore Lounge, In-room Dining and Splasher's seasonal pool. Uses strategic leadership skills to drive revenue, maximize profit, and ensure quality. Accountable for management of supervisors, and staff to ensure achievement of overall financial results, guest satisfaction, and positive team member relations. May be expected to work weekends and holidays.
EDEN RESORT & SUITES EEO STATEMENT:
The Eden Resort & Suites provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- Assists in leading the AM food & beverage staff to ensure the department operates efficiently and business goals are achieved.
- Under the direction of the Director of Food and Beverage, will ensure that the outlets are handled seamlessly and in adherence with Eden Resort & Suites Standards.
- Ensure all food safety and alcohol service codes are followed.
- Guest Service: Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.
- Resolves guest complaints in a courteous and friendly manner, focusing on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards.
- Evaluate staff performance and take appropriate corrective action as needed to hold team members accountable.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.
- Assists in training all team members and ensuring training records are maintained.
- Analyzes quality issues, identifies training needs, and ensures implementation to improve results.
- Ensures all company, brand, and department-specific training requirements are met.
- Supports the Director of F&B in achieving business revenue goals by implementing and delivering service programs.
- Responsible for building and maintaining client relationships to drive repeat business/customer referrals.
- Assists in implementing changes to food and beverage operations based on sales and guest comments.
- Supports management of expenses to maximize hotel profitability.
- Supports effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.
- Manages and maintains company assets to stay within budget guidelines.
- Conduct routine inspections of food and beverage operations to maintain quality food, beverage, and kitchen/restaurant standards per Eden Resort & Suites.
- Promotes collaboration and a positive, professional work environment.
- Attends all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Essential Skills:
- Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
- Must be able to manage multiple priorities in a fast-paced environment.
- Prefer experience with venues of similar size, volume, and reputation for focus on guest satisfaction.
- Basic knowledge of culinary operation, restaurant, banquet, and beverage service.
- Familiar with all aspects of tableside service; knowledge.
- Demonstrates clear written and verbal communication skills.
- Customer focus.
- Strategic focus.
- People management and development.
- Adaptability.
- Teamwork.
- Handles pressure well.
- Conflict management.
- Problem-solving.
Education And Experience Required:
- High school diploma, College degree, or equivalent experience is required.
- At least four years' management experience in a full-service hotel or restaurant, is preferred.
Physical Requirements:
- Physical: Ability to lift, push, and pull up to 50 pounds on a regular basis throughout the shift.
- Ability to lift, transport, and connect a keg weighing up to 150 pounds on an occasional basis with assistance.
- Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.
