Housekeeping Manager- Residence Inn

At High Hotels, hospitality isn’t just what we do, it’s who we are.

For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey.

It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren’t just expected, they’re the standard.

Are you ready To Spread Joy Through Hospitality?

The Residence Inn, owned and operated by High Hotels, Ltd. in Lancaster, PA is seeking a Housekeeping Manager.

Housekeeping Managers for High Hotels, LLC are responsible for the efficient operations of all phases of the housekeeping, laundry and public space areas of the hotel. Successful candidates will have three years of experience maintaining and ensuring the highest level of safety, cleanliness, guest satisfaction, and leadership while overseeing budgetary responsibilities for the housekeeping functional areas.

This Full-Time opportunity is located at the Residence Inn property in Lancaster, PA. Flexibility to work weekends and holidays is required. 

Areas of Responsibility for our Housekeeping Managers Include:

• Establishes and enforces procedures for the personal safety of guests and co-workers and for the security of their property and the hotel’s property.
• Assures standard of cleanliness in rooms and lobby areas are maintained to pass QA inspections.
• Assure Marriott Reward/Hilton Honors rooms are set-up to established standards.
• Selects and hires room attendants, inspector, houseperson, and laundry persons. Assigns rooms to be cleaned and schedules co-workers in all areas of the housekeeping department according to standards and forecasted occupancy. 
• Prepares and assigns cleaning projects monthly.
• Reports maintenance deficiencies throughout the property as discovered.
• Conducts regular trainings & orientations.
• Conducts co-worker performance appraisals.
• Conducts a monthly inventory for linens and supplies.
• Functions as Manager-On-Duty (MOD) as part of the management team & participates in all management programs.

Our next Housekeeping Manager will ideally possess the following educational and work qualifications:

• A high school diploma or GED required.
• A college degree in hotel/restaurant management preferred.
• Minimum of 3 years of hotel operations experience required.
• Valid Driver's License required.
• Ability to operate computer systems such as Microsoft Office, Front Office PMS, ServicePro, and others.

Working for The High Companies:

At High Hotels co-workers are a high priority! The belief is as strong today as it was when the High Companies were founded over 90 years ago. 

High Hotels offers a comprehensive total compensation package including:

• You are eligible for Hilton or Marriott room discounts
• You are eligible for Housekeeping Manager Bonus 
• You are eligible to utilize our Health Coach and Registered Dietician
• Employee Assistance Program (EAP) with Aetna Resources for Living
• You are eligible to participate in the company’s 401k retirement savings plan
• You are eligible to participate in Coworker Activity Committee (CAC) events
• You are eligible to nominate and to receive the Good Measure Award
• High Five
• Safety Shoe Reimbursement