Lodgning Front Desk Associate
LODGING FRONT DESK
The Inn at Kitchen Kettle Village
Intercourse, Pa | $15/hour | Part-time
Join our team and be part of something truly special! If you are passionate about making a difference and being part of a team that embraces our values, please apply. We want you on our team!
Vision: Spreading Happiness
Mission: Creating Exceptional Experiences and Lasting Memories
Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart,
& We Before Me
Perks & Benefits
- Family-owned and operated since 1954
- Non-traditional retail and food service hours - Closed evenings and Sundays
- Scheduling flexibility for work/life balance
- 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
- Employee fun days
- Learning and development opportunities
What You’ll Do
- Ensure world-class service to all lodging guests.
- Take and process guest reservations and inquiries via phone, online booking engine, email, and walk-ins.
- Handle guest arrival and departure procedures.
- Show Inn rooms, amenities, and enthusiastically describe lodging experience to potential lodging guests.
- Understand room status and room status tracking.
- Coordinate room status updates with housekeeping room attendants by communicating all checkouts, arrivals, and special needs and requests.
- Be knowledgeable of and able to answer questions about The Inn’s guest rooms, Village layout, shops, and attractions. Also have a general knowledge of local directions and tourist attractions.
- Take initiative and be willing to fill in other positions (i.e., stewardship, on-call) if necessary.
- Be proficient at using all front office equipment.
- Use professional and grammatically correct verbal and written communication skills.
- Accurately handle all money transactions such as guest deposits, payments, nightly reconciliation.
- Alert Lodging Manager, Owner, or maintenance department of all unusual guest concerns or occurrences, safety concerns, and maintenance issues.
- Maintain the cleanliness and neatness of lobby, front desk area, and front porch.
- Build relationships with guests and fellow employees.
- Be willing to handle guest relations situations in the absence of the Lodging Manager or Owner.
- Must be willing to work up to one full-day and two partial days and at least one Saturday a month.
- Must be willing to be on-call after hours one weeknight per week and one weekend per month (including Sunday).
- Perform other duties as assigned by Lodging Manager or Owner.
What You Bring
- Hospitality, customer service, receptionist, and administrative experience preferred
- Proficient in Microsoft Office: Excel, Outlook, Word
- Strong attention to detail
Employee must expect to work Fridays, Saturday, and holidays. Hours may decrease during the winter season and increase during peak season as staffing and business needs demand. Team member will be required to participate in after-hours on-call schedule.
This is a part-time position, 0-25 hours per week.
